Reporting to the Head of Information Services, the Information Desk Associate provides basic reference assistance at the library information desk or service point. The Information Desk Associate uses specialized knowledge to respond to requests about the library’s print and electronic resources, direct users to appropriate subject databases and provide basic instruction in their use. Assists in identifying or verifying citations and assists users with bibliographic management software. Performs circulation transactions and registration of users. Assists with computer workstations and troubleshoots and reports hardware or software problems. Monitors the physical environment and may manage library safety procedures. Compiles statistics for all transactions. Interprets library polices and exercises judgment in resolving user problems. Performs related duties as assigned.
Performs a variety of complex library services and operations requiring a specialized knowledge. May process, verify and change bibliographic information online. Handles requests for borrowing and lending library materials. Performs bibliographic management activities such as searches, checking the series and name authority files, and reviewing cataloging records. Provides research assistance and answers complex research requests. Interprets library policies, handles specialized materials and instructs users in the use of internal and external information resources. Creates permanent machine-readable bibliographic and authority records. Sets-up, operates and maintains audio-visual and television equipment. Searches databases to determine the availability of materials, oversees receipt/check-in of materials, and organizes/prepares materials for binding. May hire, train, supervise and evaluate student or general staff. May monitor and direct workflow in assigned areas. Performs related responsibilities as required.
• A bachelor’s degree in a related field.
• Two years related experience.